Mike H.

Hi Sean! Just a short note to say thanks on behalf of Margaret and Tarah and I for the support and service we received from Len's Cove during our incident on Monday evening.  Brandon proved to be a careful and concerned employee, he safely manoevered his boat alongside and made sure that our boat's freeboard would not be damaged while we added fuel to the tanks. I was impressed by how much he knew about our boat and restoration project, even commenting on the wood. I mentioned today to Steve that it has been a long time since someone addressed me as 'Mr. Harrison', obviously he has a customer conscientiousness that is lacking in many businesses today. He has been well-trained as a boater and as an employee.

Thanks to you Sean, I know that family time is precious and hard to keep in the busy summer marina season.   It was good to know that you were on the way with a more suitable towing vessel, deja vu, from a couple of years ago. Margaret was really impressed with how you got us into our slip, she said, "He just did something and knew that our cruiser would float along side the dock."   I was impressed too, some day I want to hear how to do that.

We phoned the Galley to see if they would stay open for us for supper given the lateness of the evening. They said it was OK, and they waited for us. The service and care given to us made us very relaxed,  we enjoyed the meal, and wine, and the fact that we were not rushed to finish. 

Our most frequent contacts are usually with Steve and Bill and Brenda with the many major restorative jobs on our boat. They are very important experts as we see the project to a finish.  We appreciate the effort made on our behalf for 'out-of-the-box' suggestions and solutions as we update a boat that was built before many of your employees were born. Frustrations yes, dissapointments no.

Every marina advertises its services, but Len's Cove Marina provides more than service. You have employees who are thoughtful and have ideas, and who have a sense of humour. To have young man, who missed being home for supper with his family tell us how much he appreciated all of the shiny new wood on our boat made our day, especially mine.

Many thanks, as well, to all the rest of your staff who we rely upon to keep us on the water, especially after a season on the hard. 

Bob D.

Hi Joan, just wanted to say thanks for the service we receive at Len`s Cove
each year. You all make both our familys Doud & Swinheart visit extra
special each year and we all look forward to out next visit in August of
2010. Hats off to you and Doug and all your staff, we feel like family when
we visit each year.

Andy S.

I want to thank you for taking the extra time on Saturday afternoon to
figure out what was causing the fuel problem on my motor.  I know it was
beyond your normal workday but it sure saved me a major headache.  It is
really appreciated that you when out of your way to accommodate as you did.


Thank you again.

Rick G.

Rosy and I wanted to thank you all for yet another wonderful and
enjoyable Rinker Rendezvous.  The planning and organization is always a very
difficult and involved process and all of you pulled it off with your
usual professional flare.  All of you are great hosts and good friends. 
It was a pleasure to be part of it and we look forward to the next event.

Many Thanks from us!

Wayne S.

Good afternoon Steve,

I would like to take this  opportunity to wish you and the Lens Cove Family and Staff a very Happy and above all Healthy Holiday Season. I look forward to a safe 2009 boating  season associated with the Lens Cove community. Thank you for all your help and support with the required and recommended repairs for my Bayliner. I sincerely believe for my second season at the helm I will feel even more at ease knowing the boat is being maintained by the professionals I have spoken with thus far.

Best regards,
 

Barrie

Hi Sean. Thank you for the heads-up. I'm not too surprised to learn that the lock is
corroded, it has not been opened in perhaps 3-4 years. I have no concerns
about it being cut off. I appreciate the efforts you go to deliver excellent
service. Thank you.
 

Regards,

Peter D.

Day 3 on the Rinker 270 and having a blast. Thanks again for gettings us going! Also pass on a thank you to Brent, he too was very help full and gave us some tips.

Paul & Anne

Pat M.

My son David and I have decided on the repairs for the Rinker so could you please send me an estimate of the cost. Thanks! I hope you had a good winter and some time off with your family. We all appreciate the great job you're doing at Len's Cove and are very glad you're there.

Jeremy W.

Doug,

Just a quick note to say thanks for the time you spent going over the boat with me on Saturday. I have the boat home safely in the garage with a big grin on my face. The itch hit yesterday when the temperature made it to 21 degrees so I cut out of work early and took it out on the river. It was nice
and calm and worked great!

Robert L.

Hi Doug,

I want to thank you for taking the time with Francine and I today. Your presentation was very thorough and very informative. Thanks again and our very best regards.

Robert
 

Craig H.

Thanks Sean,
 
I will be in touch with you about the bottom paint on my new 260 EC in the next day or so. I have to tell you that I really enjoyed doing business with you and your company. Peter was also really helpful and courteous. I like that he didn't care when I called him if I had a question, call anytime. I will definitely tell people in the ease about your company. I may be able to bring a little more business your way.

Andree & Dan D.

Hello Sean and Doug,

Bruce L.

I just wanted to let you know that Doug delivered the boat last night and it is wonderful.  We are really pleased with the colours, the equipment, everything.   It will take some time to learn the finer skills of landing it in the boathouse and the water needs to warm up a little for me to get out behind it, but there is a lot of excitement building. Thanks for all you help in making this happen – it is really appreciated.  Let you team know that they did a great job.  Please take the opportunity to stop by and visit when you are in the Brockville area this summer and we will do our best to convince everyone that they need a Mastercraft!! (Doug has already been promised at least one beer on the dock!)

Gary B.

Just a quick thank you for a wonderful afternoon. Please pass on my comments to the boss etc. Presentation and attention to detail was more than I have ever witnessed on a major purchase..... sincerely ----- not to mention covering my mother's day gift!

Nancy H.

Good Morning Len’s Cove,

Rob T.

Doug,

Marie P.

Len's Cove is truly a great family oriented marina featuring hard working personable people.  You have created a nice, quiet, relaxing atmosphere which we thoroughly enjoy.

Rick G.

Doug/Sean/Joan/Doug